Terms and Conditions

Last updated: August 2026

Jillow Pty Ltd trading as Wagga Swim School (“WSS”, “we”, “us” or “our”) provides swimming lessons, aquatic programs and access to its facilities.

In these Terms and Conditions, “you” means the participant or the parent or legal guardian accepting these terms on behalf of a child or another person in their care.

By enrolling in, booking or participating in a WSS lesson, program or activity, you confirm that you have read, understood and accepted these Terms and Conditions.

1. Enrolments

Swimming lessons are booked in 10-week terms and generally run during NSW school terms.

Enrolments are subject to class availability and are not confirmed until WSS has accepted the booking and the required payment arrangements have been completed.

If a swimmer joins after the term has commenced, fees will be adjusted for the remaining scheduled lessons.

Children are placed into classes according to their swimming ability, confidence and individual needs—not simply their age. WSS may recommend an assessment before confirming the most suitable class.

2. Continuing Enrolments and Cancellation

Enrolments automatically roll over into the following term to help families retain their regular lesson time.

If you do not wish to continue, you must provide WSS with at least two weeks’ written notice. Notice must be emailed to info@waggaswimschool.com.au.

Telling an instructor verbally, recording an absence or not attending lessons does not constitute cancellation.

Fees and scheduled direct debit payments remain payable during the notice period.

WSS may cancel or suspend an enrolment where fees remain unpaid or where the behaviour of a swimmer, parent, guardian or guest presents a safety risk or seriously breaches these Terms and Conditions.

3. Fees and Payment

Current lesson fees are displayed on the WSS website and apply to the relevant term or program.

Available payment methods may include:

Payment in full
Five fortnightly direct debit payments
Direct deposit
EFTPOS or cash
Eligible Active and Creative Kids vouchers

Direct debit payments are made in advance and processed over five fortnightly instalments during the term.

Customers using direct debit must ensure sufficient funds are available on the scheduled payment date. Fees charged by the direct debit or financial service provider for a failed or dishonoured payment may be passed on to the customer.

WSS may suspend an enrolment or restrict future bookings while an account remains overdue.

4. Refunds, Credits and Transfers

WSS does not provide refunds or credits for change of mind, holidays, scheduling conflicts or missed lessons.

Where a swimmer is unable to attend more than four consecutive lessons because of illness, injury or surgery, a medical certificate showing the relevant dates must be provided. WSS may consider an account credit based on the individual circumstances and the remaining lessons in the term.

Any approved credit:

Is issued at the discretion of WSS
Is applied to the customer’s WSS account
Is not redeemable for cash
May be subject to an expiry date or other reasonable conditions

Lesson fees cannot generally be transferred to another swimmer or sibling unless WSS has provided written approval.

Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

5. Make-up Lessons

Families may receive up to three make-up tokens per swimmer, per term when:

The absence is recorded through the Customer Portal at least two hours before the scheduled lesson
The swimmer has an active enrolment
The account is up to date

Make-up lessons:

Are subject to class availability
Are not guaranteed
Must be booked through the Customer Portal
Must be used within the same term
Cannot be exchanged for cash, a refund or an account credit
Cannot be carried into a future term
Cannot be transferred to another swimmer

A make-up token will not be issued for an absence recorded after the two-hour cut-off or where the swimmer does not attend without recording an absence.

Once a make-up lesson has been booked, it cannot be rescheduled if the swimmer does not attend.

6. Instructor and Class Changes

WSS may use qualified instructors, trainee instructors and assistant instructors when delivering its programs.

Trainees and assistant instructors work under appropriate guidance and supervision while completing training and developing their practical teaching skills.

Although WSS aims to provide consistency, a particular instructor cannot be guaranteed. WSS may change instructors, combine classes or adjust class times where reasonably necessary because of staff availability, enrolment numbers, swimmer progression or operational requirements.

WSS will provide reasonable notice of material changes where practicable and will work with affected families to identify an appropriate alternative where possible.

7. Lessons Cancelled by WSS

If an instructor is unavailable, WSS will make reasonable efforts to provide a suitable replacement instructor.

If WSS must cancel a lesson and cannot provide a replacement or suitable rescheduled lesson, WSS will provide an appropriate account credit or other remedy having regard to the circumstances and applicable consumer law.

WSS may temporarily close or change its services because of:

Mechanical failure
Water-quality or safety concerns
Emergency repairs
Staff shortages
Public health directions
Natural disasters or severe weather
Power, gas or utility interruption
Other events outside WSS’s reasonable control

WSS will notify affected customers as soon as reasonably practicable.

Fees are adjusted for scheduled public holidays and planned closures that fall within the swimming term.

8. School Holidays and Scheduled Closures

Regular swimming lessons do not run during NSW school holidays, on public holidays or during the Christmas and New Year closure period unless WSS advertises a separate holiday program or activity.

Current term dates and operating hours are published on the WSS website and may also be communicated through the Customer Portal or email.

9. Health and Medical Information

You must disclose any medical condition, allergy, disability, injury, additional need or other health information that may affect safe participation.

Information should be provided when enrolling and updated promptly if the swimmer’s circumstances change.

WSS instructors and employees are not medical practitioners and cannot determine whether a participant is medically fit to participate.

Where you are uncertain about a participant’s ability to safely take part, you should obtain advice from an appropriate medical or health professional before attending.

In an emergency, you authorise WSS to contact emergency services and provide relevant information reasonably necessary to assist with treatment. Any ambulance or medical expenses remain the responsibility of the participant or their parent or guardian.

10. Illness and Pool Exclusion

To protect our swimmers, employees and families, participants must not attend if they have:

Vomiting or diarrhoea
Fever or a significant infectious illness
A heavy cold, persistent cough or flu-like symptoms
Open, uncovered or infected sores
Another condition that may create a health risk within the aquatic environment

Participants diagnosed with or suspected of having Cryptosporidium or Giardia must not swim for at least 14 days after diarrhoea has completely stopped, or for any longer period advised by a medical practitioner or public health authority.

WSS may refuse entry or participation where it reasonably believes a person’s condition may present a health or safety risk.

11. Swim Nappies

All children under three years of age and any older child who is not completely toilet trained must wear an appropriate swim nappy while in the pool.

The parent or guardian is responsible for ensuring the swim nappy is correctly fitted and changed when required.

Nappies must only be changed in the designated change facilities and not on the pool deck.

12. Parent and Guardian Supervision

A responsible adult must remain on the premises while a child is attending a lesson unless WSS has expressly agreed otherwise in writing.

Parents and guardians remain responsible for supervising children before and after their scheduled lesson and for supervising siblings and other children in their care at all times.

Children must not enter the pool until instructed by a WSS employee and must leave the pool promptly when their lesson finishes.

Parents are welcome to observe lessons. To avoid distracting swimmers and instructors, questions about progress should be raised before or after lessons, through reception or by contacting WSS.

Parents must not interrupt an instructor during a lesson unless there is an urgent health or safety concern.

13. Code of Conduct

Swimmers, parents, guardians and guests must:

Treat instructors, employees, other families and swimmers respectfully
Follow reasonable safety instructions
Use appropriate language and behaviour
Avoid conduct that is dangerous, threatening, abusive, discriminatory or disruptive
Respect WSS property and the belongings of others
Comply with all displayed facility rules

WSS may remove a person from a lesson or the premises where their behaviour creates a safety risk or substantially disrupts the program.

For serious or repeated breaches, WSS may suspend or cancel an enrolment after considering the circumstances and, where appropriate, giving the customer an opportunity to respond.

WSS and its surrounds are smoke-free and vape-free areas.

14. Photography and Video

Photography, filming and the use of mobile phones or recording devices are strictly prohibited in change rooms, toilets and shower areas.

Outside these areas, parents and guardians may only photograph or record their own child and must take reasonable care not to capture other swimmers, children, employees or families without permission.

WSS may take or use identifiable photographs or videos for promotional, educational or social media purposes only where appropriate consent has been obtained from the participant or their parent or legal guardian.

Promotional consent can be withdrawn by contacting WSS in writing. Withdrawal will apply to future use but may not enable WSS to retrieve material that has already been printed, published or shared by others.

15. Personal Belongings

Participants are responsible for their personal belongings while on the premises.

WSS is not responsible for lost, stolen or damaged belongings except to the extent that liability cannot legally be excluded.

Any lost property retained by WSS may be donated or disposed of after a reasonable period.

16. Risk Warning

Swimming, aquatic exercise and participation in and around a pool involve inherent risks, including slips, falls, collisions, physical exertion, water inhalation, illness, injury, drowning and, in rare circumstances, death.

By participating, you acknowledge that:

Aquatic activities involve risks that cannot be completely eliminated
Participants must follow all safety directions given by WSS
Relevant medical conditions and support needs must be disclosed
Participants must not take part if they are unwell or medically unfit
Parents and guardians remain responsible for appropriate supervision outside the scheduled lesson
Participation is voluntary and undertaken with an understanding of these inherent risks

Participants should stop immediately and notify an instructor if they experience pain, dizziness, breathing difficulty or unusual discomfort.

17. Liability and Consumer Rights

To the maximum extent permitted by law, WSS is not responsible for loss, damage or injury arising from:

A participant’s failure to follow reasonable instructions
Undisclosed medical conditions or support needs
Unsafe, reckless or inappropriate behaviour
A breach of these Terms and Conditions
Events outside WSS’s reasonable control

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, duty or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Any statutory recreational activity warning, exclusion or limitation relied upon by WSS applies only to the extent permitted by law.

18. Privacy

WSS collects and handles personal information for purposes including enquiries, enrolments, lesson delivery, swimmer safety, administration, payments and communication.

Personal information is handled in accordance with the WSS Privacy Policy, available on our website.

19. Customer Portal and Communications

Customers are responsible for:

Keeping their contact and emergency information current
Maintaining the security of their Customer Portal account
Checking enrolment, payment and lesson information
Recording absences within the required timeframe
Reading important notices sent by WSS

WSS may communicate by email, telephone, SMS, Customer Portal notification or another contact method supplied by the customer.

You must notify WSS promptly if your contact details change.

20. Complaints and Feedback

Questions, concerns or complaints should be directed to WSS management:

Email: info@waggaswimschool.com.au
Phone: (02) 6971 7750

WSS will consider complaints fairly and respond within a reasonable timeframe.

21. Changes to These Terms

WSS may update these Terms and Conditions when its services, policies or legal obligations change.

Material changes will be communicated within a reasonable period and will generally apply from the next enrolment or renewal date unless an earlier change is required by law, safety considerations or circumstances outside WSS’s reasonable control.

The current version will be published on the WSS website with the date it was last updated.

22. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.