Privacy Policy

Last updated: August 2026

Wagga Swim School respects your privacy and is committed to protecting the personal information of our swimmers, families, employees and website visitors.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

Information We Collect

The personal information we collect may include:

Parent, carer and swimmer names
Dates of birth
Residential and email addresses
Telephone numbers
Emergency contact details
Swimming experience, level and lesson history
Relevant medical, health, disability or additional support information
Attendance and assessment records
Payment and transaction information
Active and Creative Kids voucher information
Photographs or videos where permission has been provided
Information submitted through our website, enquiry forms or Customer Portal

We only collect information that is reasonably necessary to provide our services, operate the swim school and maintain a safe environment.

How We Collect Information

We may collect personal information when you:

Submit an enquiry or enrolment form
Create or use a Customer Portal account
Book or attend a lesson or program
Contact us by telephone, email, social media or in person
Make a payment or provide a voucher
Complete a medical, consent or cancellation form
Provide information to one of our employees or instructors

How We Use Your Information

We may use your personal information to:

Process enquiries and enrolments
Recommend an appropriate program or swimming level
Schedule and deliver swimming lessons
Manage attendance, assessments and swimmer progress
Process payments, direct debits and vouchers
Contact you about lessons, enrolments, payments, closures or emergencies
Provide appropriate support and maintain swimmer safety
Meet our legal, insurance, child-safety and record-keeping obligations
Improve our programs, services and customer experience

We will not use your personal information for an unrelated purpose without your consent unless permitted or required by law.

Sharing Your Information

We do not sell personal information.

Information may be shared when reasonably necessary with:

Employees, instructors and authorised contractors
Our booking, Customer Portal and administration providers
Payment and direct debit providers
Service NSW for voucher processing and compliance
Professional advisers, insurers or government authorities
Emergency services or medical professionals when required to protect someone’s health or safety
Other parties where you have provided consent or disclosure is required by law

Third-party providers may process or store information using systems located in Australia or overseas. Their handling of information is also governed by their own privacy policies.

Payment Information

Payments and direct debits may be processed through external payment providers. Wagga Swim School does not retain complete credit or debit card details where these are collected and securely processed by a third-party provider.

Photographs and Videos

We will only use identifiable photographs or videos of children for promotional or social media purposes where appropriate permission has been obtained from a parent or legal guardian.

Consent can be withdrawn by contacting us, although we may not be able to remove material that has already been printed or shared by others.

Storage and Security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Information may be stored electronically through our secure administration systems and service providers, or in physical records where necessary. Access is limited to authorised people who require the information to perform their duties.

Personal information is retained only for as long as reasonably necessary or as required by law.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or your child. You may also ask us to correct information that is inaccurate, incomplete or out of date.

Some account details can be reviewed or updated through the Customer Portal. Alternatively, contact us using the details below.

Website and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website use and provide a better browsing experience.

You can adjust your browser settings to refuse cookies; however, some website features may not function correctly as a result.

Our website may contain links to third-party websites. Wagga Swim School is not responsible for the privacy practices or content of those websites.

Privacy Questions or Complaints

If you have a question, would like to access or correct your information, or believe your personal information has been mishandled, please contact us:

Wagga Swim School
Email: info@waggaswimschool.com.au
Phone: (02) 6971 7750

We will review your enquiry or complaint and respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on our website with the date it was last updated.